Returns & Exchanges

At und Pflegeprodukte, we want you to be completely satisfied with your beauty and skincare purchases. If a product does not meet your expectations, you can return unopened and unused items within 30 days of delivery for a full refund.

Return Process

• 1.
  Initiate Your Return

  Contact our customer support team via email with your order number and the names of the items you wish to return to receive a return authorization.

• 2.
  Prepare the Package

  Securely pack the unused products in their original packaging, ensuring they are well-protected to prevent damage during transit.

• 3.
  Ship the Items

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location or scheduled pickup point.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund to your original payment method within 5 to 7 business days.